Connect ERP, CRM, payment providers and the tools your team already uses. Inky builds integrations and APIs so information is entered once and reaches the people who need it ready to use, with failures handled and monitoring in place.
Tell us which systems need to talk to each other and what is done by hand today. That is our first conversation.
The tools work. The effort lies between them: someone copies, checks and passes on what one system already knew. Integration makes sense when that work repeats every day.
The order starts on the website, is entered into the ERP and copied to a spreadsheet. Each copy takes up the team's time and opens room for mismatched records.
To close the month or answer a question from the board, someone exports files from each tool and builds the picture by hand. With connected systems, the indicator comes straight from the data.
When information fails to reach the next system, nobody is notified. A well-built integration logs every exchange, retries when something fails and alerts the team.
We map where information flows today, which systems allow connections and what needs to reach each stage. From there, we define the first workflow to integrate.
Records, orders, proposals and statuses synchronized across the company's tools, so every department works with the same information.
Payment providers, shipping, marketplaces and the online store linked to the management system, from order to payment reconciliation.
Forms, WhatsApp and email recording in the CRM what the customer said, with the history available to whoever follows up.
A documented API for partners and other systems to query and send data securely. When the old system has no ready-made connection, we assess the possible path before proposing a replacement.
Automation that answers customers on three channels at any hour and records each lead's or customer's data in the CRM the company already used.
Visual identity, social media content and the online store for Life Extension supplements in Brazil, with payment, shipping and support connected to the store.
Not every data exchange calls for development. In the first conversation, we check what your tools already offer and where a custom integration is justified.
We identify which tools take part in the process, what data each one holds, who uses it and where manual copying happens today. We also check what each system allows us to connect.
We choose the information handoff with the greatest impact on the routine and set the scope. The proposal presents deliverables, dependencies, investment and the criteria for evaluating what was delivered.
We develop the integration with a log of every exchange, retries when a system is unavailable and alerts for the team. Validation uses real data and situations from the operation.
Going to production covers access, monitoring and the agreed support terms. New workflows and systems come in stages with their own scope.
Inky brings together the professionals each delivery requires, with leadership in discovering the problem, designing the solution and following the project through.
You know what is being built, which decisions need your team and how each stage will be validated. The proposal and the scope set out these responsibilities from the start.
Usually not. Integration work starts from the tools the company already uses. Replacement only comes up when a system cannot be connected or no longer serves the process, and that assessment happens before any proposal.
There are other paths, such as scheduled exports, database access or vendor connectors. Feasibility depends on each tool's capabilities, permissions and terms, and it is checked at the start of the project.
A ready-made connector handles simple, standardized exchanges, and it is often the best path when it fits. A custom integration comes in when there are business rules in the middle, high volume, more than two systems involved or a need to handle failures and audit what was exchanged.
The integration is designed to log the failure, retry and alert the team when intervention is needed. The behavior in each situation is defined in the scope, according to how critical the workflow is.
It depends on the number of systems, the integration capabilities available, the data volume and the rules involved. Once we understand the workflow, we define a first scope with investment and timeline. More complex scenarios may require a dedicated diagnosis stage.
Data travels over protected connections and access follows the least privilege needed. When personal data is involved, the workflow covers purpose, retention and logging of operations, as defined with your company.
A specialist reads your message and replies to the email you provided. Business hours in Brasília time (UTC−3).
We understand the operation, the systems it already uses and what needs to change.
Within 2 business days of the conversation, you receive the scope, timeline and investment.
Tell us which tools the company uses, what is copied by hand today and where information gets lost. We will understand the workflow and assess a first integration.
Prefer to start on WhatsApp? Talk to Inky.
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